Our Credentials

The Property OmbudsmanThe Property Ombudsman

As a member of The Property Ombudsman, we follow the code of practice for residential sales which has been approved by the OFT under the Consumer Codes Approval Scheme.

We are also members for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Ombudsman. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’ and with a comprehensive internal complaints procedure, the need for the Ombudsman has rarely arisen.

NAEANational Association of Estate Agents

National Association of Estate Agents (NAEA) members join voluntarily to ensure they’re at the forefront of industry developments and to show transparency through abiding by their nationally recognised code of practice.

Proud members of the NAEA

Anthony Pepe Estate Agents are proud to be members the NAEA and are registered with The Ombudsman – Property services. Membership of these professional bodies means you can be confident that you are dealing with a professional, regulated firm of estate agents, that will provide you with the very best moving experience.

What makes NAEA estate agents different?

Up-to-date advice & guidance

By using a NAEA estate agent you are guaranteed to be consulting with a professional agent who can give you upto-date advice and guidance.


NAEA estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.

Complaints Procedure

Ruling on complaints through independent ombudsman services and NFoPP Regulation. *

Peace of mind

They hold all the correct insurance and protection to give you peace of mind through your move. *


Registered with HMRC to ensure compliance with money laundering regulations. *

* Relates to NAEA Licensed members. NAEA Licensed members work for or are the business owners of an estate agency which meets obligations set out by NFoPP.

Your home is your biggest asset, be confident in your choice of estate agent, choose Anthony Pepe Estate Agents.