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Anthony Pepe awarded at The Lettings Agency of the Year Awards 2016

Anthony Pepe was awarded Gold at The Lettings Agency of the Year Awards 2016 in association with The Sunday Times and The Times and sponsored by ZPG.

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On Friday 10th June, hundreds of leading letting agents from across the UK attended a glittering ceremony at The Lancaster London Hotel where the winners of the most highly regarded awards in the lettings industry were revealed. The winners were presented with their awards by rugby and Olympic leadership legend Sir Clive Woodward, with renowned journalist, author and newsreader Penny Smith acting as compere.

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Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, including over 150 hours of telephone interviews and independent mystery shopping exercises. The judging process was overseen by The Property Ombudsman Katrine Sporle, and Mark Hayward of the NAEA acted as Arbiter.

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The winners were competing for property management and overall awards by size of business and/or region and also in a number of specialist categories from marketing to relocation. Individual managers and negotiators were also recognised for their hard work and commitment to customer service in four different categories, along with the award for Outstanding Contribution to Lettings, and the Supplier of the Year awards.

Now in their seventh year as a dedicated competition for the lettings industry, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, thousands of British lettings and property management offices were represented this year, but only the very best of the best were crowned as winners.


Our Award Winning Day at the ESTAs

Winning awards isn’t anything new at Anthony Pepe, yet the Directors and team continue to appreciate each award presented to us with immense gratitude just as we did for our first award back in 2011.  In the past 12 months alone we’ve won four prestigious awards and this recognition is enjoyed in each of our three branches. Words such as honour, pride and teamwork are echoed throughout North London as we spoke with members of the team after our most recent win.

On Friday 15th April, Charlie and nine members of our Anthony Pepe family attended the ESTAs (Estate Agent Awards) at the Grosvenor House in London. Before the awards had even started we were honoured to have been shortlisted in every category that we entered, this accomplishment was then exceeded as our new Highbury branch won Gold for Best Letting Agent and our Harringay branch won silver for the same award. We had done it, the sense of achievement was incredible and it was certainly a day that we won’t forget for a while!

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After a brief celebration, it was straight back to business for our Managing Director, Charlie, as he focuses on continuing to be the best.

“With the recent ESTAs win, it means we have been recognised as the best in our region at every major award ceremony in the last few years, including The Sunday Times awards in both Sales and Lettings, Gold at The Negotiator Awards, beating the likes of Foxtons, Felicity J Lloyd and Martyn Gerrard etc, and now Gold and Silver for our Region at The ESTAs. We are extremely proud of all the staff and we hope the public recognise as we do that our staff are amongst the best in the business.”

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Friday afternoon was filled with nerves and excitement as our team spent the afternoon away from their busy day jobs to await the results of the awards, once they had floated back down to Earth we chatted about the ESTAs experience.

Can you tell us about your day at the ESTAs

Sophie Roe, Sales & Lettings Negotiator, “Really enjoyable, great atmosphere, first awards ceremony I have been to so it was a great experience!”

Martin Arlington, Lettings Manager – “I popped into the office in the morning just to make sure everything was ok.  I was nervous, as the newest office we had a small number of highly satisfied customers who had voted but we were concerned that some of the other competitors would have more votes.  At the end of the day, the quality of the votes cast won and it was satisfying to earn praise for all our hard work this year.”

Susan Babaie, Senior Sales Negotiator, “The awards event was great fun with a lively buzz in the air. The atmosphere was fantastic!”

Maria Zorlakkis, Senior Sales Negotiator, “My day at the ESTAS was sensational. A great buzz with lots of passion from various different companies. I would love to go again.”

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Do you have a favourite moment from the ceremony?

Sophie, “Winning our 2 awards. Plus the food and having our team photo with Phil Spencer – I love his TV shows!”

Martin, “Winning! I loved the smoked salmon starter too!”

Susan, “Of course the best bit, apart from the endless bubbly that flowing, was Anthony Pepe being awarded TWICE!”

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What does winning these awards mean to you personally?

Sophie, “It feels like a great achievement, makes you feel proud to work for a company which is highly regarded by our landlords.”

Martin, “After 13 years in the industry that my hard work, dedication and knowledge is appreciated by the most important people.   Our Customers.

Maria, “Winning the awards to me personally makes me feel grateful for working for such a reputable company where hard work pays off.

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What is the best part of working at Anthony Pepe?

Sophie, “The people are all very helpful, friendly and fun to work with.”

Martin, “The support given by our Directors Charlie and Ari to go out and consistently deliver excellent service.”

Susan, “The best part of working for Anthony Pepe is the overall sense of ‘Team’”

Maria, “The best part of working for Anthony Pepe is knowing that everyone has the same goal and we all work together as a team.”

2016 has just begun and our team at Anthony Pepe already have a Gold and Silver award under their belt and we can assure you that this is just the beginning. Last year we opened our third branch in Highbury and already they are award winning. If you would like to work with our award winning teams please contact your nearest branch today.

Anthony Pepe Estate Agents awarded at The Estate Agency of the Year Awards 2015

Best Small London Estate Agency

Anthony Pepe Estate Agents was awarded as Best Small London Estate Agency for the 3rd time in 4 years at The Estate Agency of the Year Awards 2015 in association with The Sunday Times and The Times and sponsored by Zoopla Property Group.

On Friday 4th December, over 650 leading property professionals from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the estate agency industry were revealed. The winners were presented with their awards by International rugby star and MBE Matt Dawson, with renowned journalist, author and newsreader Penny Smith acting as compere.

Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and independent mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Gerry Fitzjohn, VP of The Property Ombudsman acted as Arbiter.

Now in its thirteenth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 6,000 offices were represented this year, but only the very best of the best were crowned as winners.

Individuals were also recognised for their hard work and commitment to customer service in four different categories.

Anthony Pepe, winners of the Best Small London Estate Agency were delighted to receive the award. Director Charlie Perdios commented “It’s a tremendous achievement to win this extremely prestigious award especially in one of the most highly competitive categories. The fact we have managed to win this award 3 times in 4 years I believe shows our undoubted consistent commitment to exceptional customer service “

A website listing all the winning companies with comments from the judges as to why they won can be found at www.estateagencyoftheyear.com

Anthony Pepe Estate Agents awarded at The Lettings Agency of the Year Awards 2015

Lettings Agency of the Year Awards 2015

Anthony Pepe Estate Agents was awarded as Best Small London Letting Agency at The Lettings Agency of the Year Awards 2015 in association with The Sunday Times and The Times and sponsored by Zoopla Property Group.

On Friday 12th June, over 550 leading letting agents from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the lettings industry were revealed. The winners were presented with their awards by six-time world champion and marathon ace, Paula Radcliffe MBE, with renowned journalist, author and newsreader Penny Smith acting as compere.

Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and independent mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and David Cox, Managing Director designate of ARLA acted as Arbiter.

Now in its sixth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.

Individuals were also recognised for their hard work and commitment to customer service in four different categories, and a new award was introduced; The Best Lettings Agency to Work For.

Anthony Pepe winners of the Best Small London Letting Agency were delighted to receive the award. Managing Director, Charlie Perdios commented “We are absolutely delighted to be recognised as London’s Best Small Lettings Agency. Our staff are amongst the best in the industry and it is testament to all their hard work and exceptional customer service skills that they have now been awarded as the best in both Sales and Lettings”. Director Ari Theodorou added “If you really want an exceptional service from a Letting Agency, Anthony Pepe has proved time and time again that we deliver on our promises, these awards are recognition of how our staff really are in our opinion the best in the industry”

A website listing all the winning companies with comments from the judges as to why they won can be found at www.lettingsagencyoftheyear.com

Best London Estate Agency 2014

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At a glittering awards ceremony in front of over 700 industry professionals at the Hilton on London’s Park Lane, we were delighted to be selected by the team of judges as the winners of the Best Estate Agency in London in the prestigious 2014 Negotiator Magazine Awards.

Collecting the award with Ari Theodorou, Charlie Perdios said: “This a tremendous accolade for the team at Anthony Pepe and was won in the face of intense competition from across the capital. We are delighetd that the judging team recognised our successful sales and lettings performance, marketing and customer service.”

Sunday Times Awards Success 2014

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At a glittering awards ceremony in front of over 600 industry professionals at the Royal Lancaster Hotel, we were delighted to be selected by the team of judges as the winners of the Best Small Estate Agency in London in the prestigious 2014 Sunday Times and Times Estate Agency of the Year Awards.

In awarding Gold the judges said:

In a highly competitive marketplace, Anthony Pepe has managed to find ways to differentiate itself from its competitors through a raft of impressive new initiatives.

With fees being an issue in the London market, Anthony Pepe has offered an innovative solution: Pay What You Think. It has given clients the option of paying what they think the service was worth between 1% and 2% after completion, resulting in a higher average fee, as those opting to pay 2% is growing all the time.

Collecting the award from business leader Michelle Mone OBE, Director Charlie Perdios said: “This is another tremendous accolade for the team at Anthony Pepe and was won in the face of intense competition from across the capital. We are delighted that the judging team recognised our successful sales and lettings performance, marketing and customer service.”

Director Ari Theodorou added: “2014 has been an exceptional year for Anthony Pepe as it is only a few weeks since we were awarded the Best London Estate Agent Award 2014 at the Negotiator Awards. Like Charlie, I am immensely proud of the achievements of our team and we have clearly raised the bar in respect of our future expectations of customer service and performance.

Our new website has provided a superb window to the world for our clients and our commitment to the communities in which we operate has seen us develop long lasting relationships which we intend to build further on in the weeks and months ahead.”

Winners of the Best Small London Estate Agency 2012

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Thursday 6th December saw approximately 600 leading estate agents and conveyancing lawyers descend upon The Lancaster London Hotel for The Estate Agency of The Year Awards ceremony. The winners received their awards from celebrity guest, Olympian Rebecca Addlington.
The awards ceremony was the culmination of a rigorous and thorough judging process carried out by a panel of industry experts who assessed initial entry submissions before conducting an extensive review of the entrants which included hundreds of telephone interviews and mystery shopping exercises. The whole judging process was overseen by The Property Ombudsman; Christopher Hamer.
Now in its 10th year, these awards are firmly established as the most sought-after and difficult to win in estate agency. Over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.

Anthony Pepe & Co winners of the Best Small London Estate Agency were delighted to receive the Gold award following winning the Silver award in the same category in 2011.

In making the award, the judges said: “It is clear that the owners are great agents who love the industry and are taking every step to ensure that their people are trained to the same level and possess the same level of enthusiasm.

With an excellent understanding of processes, technology supports the staff, not replaces them and this approach means that the back office CRM can be used behind the scenes with friendly, personal services offered front of house.

Without exception, the entire team understands it’s all about communication throughout the entire sales process and they treat absolutely everyone they meet as a potential customer. This long term attitude to the business is paying dividends resulting in the jump from Silver last year to Gold today.”

Director of Anthony Pepe & Co, Charlie Perdios said: “We are extremely proud to be recognised as the overall Best Small Estate Agency in London. The award is testament to all the hard work our staff and management have put in throughout the year. It’s even more pleasurable that this award comes in our 25th anniversary year and caps off a marvellous 2012 for us.”

Fellow Director Ari Theodorou added: “The Estate Agent of the Year awards sponsored by The Times and Sunday Times are the most prestigious in the property industry and to win Silver in 2011 and now Gold in 2012 is a fantastic achievement and demonstrates both our commitment to delivering the finest estate agency services to our clients and customers and our success at consistently doing so.”

Peter Knight, Chairman of the event organisers Estate Agency Events commented:

“When we set up the awards ten years ago our goal was to encourage, identify, highlight, reward and promote best practice in Estate Agency – a decade on we now have a competition that is without question the most sought after prize in the industry as well as being the longest established. Each year the quality and quantity of entries considerably increases and the winners can be very proud in the knowledge that they have beaten some seriously good competitors.”

Despite their success, Anthony Pepe & Co, with offices in Palmers Green and Haringay, are not looking to rest on their laurels and see 2013 as a year when their customer focused approach will see them helping more people than ever move home.

Director Charlie Perdios has the final word: “Our clients and customers are at the heart of everything we do and, whilst we are delighted to see this recognised through winning this award, it is the day to day commitment, professionalism and effort of our team that really sets us apart from the competition.”

Voted Top Ten Agent at the ESTA’S in both Sales and Lettings

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Anthony Pepe & Co were shortlisted in both Best Sales Agency London ( North ) & Best Lettings Agency London (North) recognising them for their excellent customer service as voted for by their clients during the course of 2012.

The awards were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 550 of the UK’s top estate and letting agents.

Phil Spencer said “The ESTAS are the most important and valuable awards in our industry.  To be shortlisted requires a lot of hard work, over a very long period of time.”

Simon Brown, owner of the awards added “Agents that take part in the ESTAS believe passionately in providing the highest quality customer service.  They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly”.

The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry.

“Everyone here at Anthony Pepe are absolutely delighted to have been shortlisted at award at the ESTAS. The awards means so such because it’s our clients who have rated us not a judging panel. We pride ourselves on high levels of customer service as this award shows we must be getting it right!”

The ESTAS are sponsored by Zoopla.co.uk the property search website.  Jon Notley, Commercial Director Director said “The ESTAS are about consumers; consumers who have recognised agents for the high standard of customer service that they provide. This is exactly why Zoopla is involved with the ESTAs for the second year running and we are delighted to support and be part of this key industry event”.

The ESTAS are organised by Awards for Business www.theestas.com

The Sunday Times’ Award Winning London Estate Agency

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Anthony Pepe & Co was awarded as Best Small London Estate Agency Silver at The Estate Agency of the Year Awards in association with The Sunday Times and The Times and sponsored by Zoopla.co.uk.

On Thursday 8th December, over 500 leading estate agents and conveyancing lawyers descended upon The Lancaster London Hotel opposite Hyde Park for The Estate Agency of The Year Awards ceremony. The winners received their awards from celebrity guest, Ben Fogle who charmed the audience with some inspiring tales of his adventures.

The awards ceremony was the culminating event of a rigorous and thorough judging process carried out over a four month period by a panel of industry experts who assessed initial entry submissions before conducting an extensive review of the entrants which included hundreds of telephone interviews and mystery shopping exercises. The whole judging process was overseen by The Property Ombudsman; Christopher Hamer.

For the past nine years, the awards have become increasingly competitive with the standard of entries rising ever higher. These awards are firmly established as the most sought-after and difficult to win in estate agency. Over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.

Anthony Pepe & Co, winners of the Best Small London Estate Agency Silver were delighted to receive the award.  Charlie Perdios commented “We are delighted and extremely proud to receive such a prestigious award. It is testament to our longstanding dedication to exceptional customer service from each and every member of the Anthony Pepe team. We invest heavily in staff training to ensure our standard of exceptional is the minimum our clients will receive”.

A website listing all the winning companies with comments from the judges as to why they won can be found at www.estateagencyoftheyear.com

Peter Knight, Chairman of the event organisers Estate Agency Events commented “At a time when the property market throughout much of the UK continues to struggle, choosing the right estate agent has never been more pertinent. The winners of these awards represent the top 10% of an industry where standards are hugely variable. Consumers should have confidence that a firm displaying a winner’s medal from these awards are a cut above the rest.”

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